It was clear that PCI Pal’s solution would give us everything we need. And, as a partner with Vonage, it could be integrated – so we didn’t need to bring in a new third party to manage our compliance needs.

We’ve fundamentally changed the way we’re handing our customer interactions. We have a new way of taking calls which is integrated with our Salesforce system and connects payments, billed interactions and customer contact in one place. It’s much more user friendly and suits the way our customers want to provide the information to us – it’s a far better experience for our customers.

The PCI Pal team have always gone out of their way to adapt their solutions as our business needs have evolved. We would certainly recommend PCI Pal; not only are they digital, safe and secure, but they are also very forward-thinking, so great for any retail e-commerce business.

The beauty of PCI Pal’s Agent Assist is that, not only could we integrate it with all of our existing voice and payment systems, but it provides a seamless way of working for our contact center agents. In fact, I would say we have improved the overall customer experience, as payments can be handled faster with average call lengths reducing by at least 20% because of the efficiencies it provides.

For Pennon Water Services we are committed to delivering simple, accurate and timely billing for water services within one bill, one payment date and one telephone number to call. Working with Vonage and PCI Pal enables us to deliver on this commitment, in a secure and compliant way, satisfying both our clients and our staff in the process.