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Our guides, publications, blogs, videos and podcasts will tell you everything you need to know about PCI compliance and payment security. You can filter by content type, topic or search via key terms.

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Blog

PCI DSS Compliance Checklist

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Blog

Conversational AI: Payment Fraud Prevention and Data Protection

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Podcast

Securing Contact Centers: Beyond Pause and Resume Recording

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Blog

Protecting Online Card Payments: Explore PSD2 and 3D Secure

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News

PCI Pal Named Finalist in 2023 Security Awards

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Blog

4 Steps to Secure Contact Center Payments

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Blog

Security risk: Are you still using POS terminals in your contact center?

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News

Cybernews Payments Interview with PCI Pal’s CISO

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Ebook

Starting Your PCI Compliance Journey

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White Paper

Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0

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Success Story

Public Sector – PCI Compliance for Australian Government Authority

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News

Restaurant group Fridays UK chooses PCI Pal® to secure card payments

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Success Story

Retail – PCI Compliant Payments for Restaurant Group Fridays

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News

PCI Pal® unveiled as 21st best-performing tech scale-up in the UK at 2022 Megabuyte Emerging Stars awards

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Ebook

This is Canada 2022: The State of Security through the Eyes of Canadian Consumers Today

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News

PCI Pal® marks Australian launch with senior VP appointment

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News

PCI Pal® wins Best Compliance Product at the CX Awards 2022

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News

PCI Pal® announces new global partnership with VoiceFoundry, a TTEC Digital Company.

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Success Story

Utilities – PCI Compliant Contact Center Payments for Natural Gas Supplier

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News

The Call & Contact Center Expo Names PCI Pal Finalist for Security Solution of the Year

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Success Story

Retail – Secure Payments for Leading European Furniture Manufacturer

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Success Story

BPO – Securing Payments for Leading US Business Process Outsourcer

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News

International Survey Probes the Future of Customer Service and Considers Consumer Preferences versus Contact Center Strategies

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Ebook

Security in the Contact Center: A Comparative Study of Consumers and Contact Center Professionals

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News

Delivery speed and transaction security top the list of festive shoppers’ worries for 2021, in PCI Pal®’s annual yuletide survey

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Success Story

Secure phone payments for leading US cable provider

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News

PCI Pal® finalists in 2022 Card and Payments Awards

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News

Chill Out, Relax, Take It Easy: PCI Pal® Removes the PCI Compliance Worry from Chill Insurance

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Success Story

PCI Compliant Payments for Chill Insurance

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News

Gearing up for 2022: PCI Pal® Releases Top-Level Insights to Prepare Businesses for a New Year of Cyber Crime

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News

PCI Pal® wins Payment Solution award at the Credit & Collections Technology Awards

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News

PCI Pal® to discuss The Future of Security & CX at Call and Contact Centre Expo 2021

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News

PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability

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Ebook

Securing Payments in an Omnichannel Contact Center

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News

Fewer than 10% of People are Confident about their Data Security on Social Media, According to Survey from PCI Pal

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Infographic

Descoping: An Investment Providing Savings & Returns

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News

PCI Pal® Publishes Payments: The Future of Security and CX Whitepaper

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White Paper

Payments: The Future of Security & CX

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News

PCI Pal® Awarded Best Call Centre Solution at CNP 2021

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Success Story

Retail – Halfords

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Video

Ciske van Oosten Presents Payments 2021 Closing Keynote: Engineering Effective & Sustainable Payment Security by Design

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Video

Neira Jones Presents Payments 2021 Opening Keynote: Secure Payments, CX Friend or Foe?

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Podcast

Podcast: Five Agenda Items for CISOs in 2021

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News

PCI Pal® Encourages Organizations to Consider Adopting a Company Culture of Security and Compliance on Data Protection Day 2021

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Podcast

Podcast: Making Compliance a Habit

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News

Predicting the Unpredictable: PCI Pal Releases Cybersecurity and Compliance Predictions for 2021

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News

PCI Pal® Supports InsureandGo with Payment Security and Compliance

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News

PCI Pal® Shortlisted for Best Technology Initiative at the Card and Payments Awards

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Success Story

Financial – MAPFRE: InsureandGo

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Success Story

Government – South Staffordshire District Council

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Video

Agent Assist Solution

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Video

IVR Solution

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Success Story

Retail – TRADER

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News

PCI Pal® Receives G-Cloud 12 Certification

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Webinar

What Now? Future-Proofing Your Payments

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News

PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace

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News

PCI Pal® Recognized as Notable Tech Innovator Following Tech East 100 Award

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Ebook

Solutions Brochure

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Success Story

Logistics – Logistics Industry Success Story

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News

PCI Pal® Announces the Formation of the PCI Pal Advisory Committee and Its First Member, Neira Jones.

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News

PCI Pal® SVP Nominated in the Computing Women in Tech Excellence Awards

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News

PCI Pal® and Civica Host Payments Security and Compliance Webinar for the Public Sector

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News

PCI Pal® Progresses Partnership with Leading Cloud Contact Center Provider Talkdesk

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Infographic

Data Security in the Eyes of the Consumer Post COVID-19

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News

Waltham Forest Council Implements PCI Pal to Secure Cardholder-Not-Present Payment Transactions

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News

Survey From PCI Pal® Shows Significant Consequences for Businesses that Demonstrate Poor Data Security Practices During the Pandemic

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Success Story

Government – Waltham Forest

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Success Story

Utilities – Pennon Water Services

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Success Story

Public Sector – Delivering Security and Compliance to the Public Sector

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News

PCI Pal® Shortlisted for Omnichannel Solution of the Year

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News

PCI Pal® Launches Webinar Series on Payment Security Compliance

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News

PCI Pal® Launches New Capability to Rapidly Deliver Secure Payment Services to Businesses With Home and Remote Workers Within 48 Hours

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News

PCI Pal Nominated for Best Compliance Provider Award at CNP 2020

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Infographic

Data Privacy in the US

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Success Story

Retail – VAX

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Success Story

Government – Delivering Compliance to Local Authorities

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Webinar

Compliance in the Cloud

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News

PCI Pal® Selected for Membership in Avaya’s DevConnect Program

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News

PCI Pal® Study Reveals That Londoners Are the Biggest Risk Takers With Their Personal Data Security Practices

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Video

PCI Pal Digital

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News

PCI Pal® Urges Businesses to Remove ‘Tick Box’ Mentality to Ensure Year-Round PCI DSS Compliance

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News

Woodland Trust Enhances Telephone Payment Security With PCI Pal

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Success Story

Healthcare – British Medical Journal

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Success Story

Financial – Verex

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News

PCI Pal® Builds on UK Partnership With 8×8 to Offer Secure Payment Services for Contact Centers Globally

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News

PCI Pal Named “Compliance Software Solution Provider of the Year” Award in 2019 CyberSecurity Breakthrough Award Program

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News

PCI Pal® Announced as EMEA AppFoundry Partner of the Year at Genesys’ G-Summit Europe

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News

PCI Pal® Shortlisted for Further Industry Awards

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News

Inadequate Data Security Practices Come With Serious Financial Consequences for Canadian Businesses

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Ebook

This is Canada: The State of Security in the Eyes of Canadian Consumers 2019

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Ebook

This is Australia: The State of Security in the Eyes of Australian Consumers 2019

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Success Story

Retail – Six Pack Abs

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News

PCI Pal® and Verizon White Paper Examines PCI Security Compliance in Contact Center Environments

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White Paper

Keep Calm and Descope

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Success Story

Outsourcing – DDC Outsourcing Solutions UK

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Video

Agent Assist – Agent Demo

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News

PCI Pal® Wins At CNP 2018 Awards

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Success Story

Leisure – iFLY Indoor Skydiving

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News

PCI Pal® Announced as Cisco Solution Partner for EMEA, USA & Canada

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Video

Agent Assist – How it Works

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News

PCI Pal® To Attend Call & Contact Expo 2018

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News

PCI Pal® Celebrates an Award Win at the PCI 2018 Awards for Excellence

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News

PCI Pal® Shortlisted for the 2018 Card and Payments Awards

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Success Story

Retail – AllSaints

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Success Story

Outsourcing – Serco

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Success Story

Leisure – KidZania

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Video

Serco Case Study

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Video

Agent Assist Explained

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