Agent-assisted phone-based payments
During your conversations with customers there is a need to take payments. You want this to be a seamless part of the customer experience, effortless for all parties and both secure and PCI DSS compliant.
Effortless for customers
With the agent guiding them through every step of the process, removing friction and avoiding frustration.
Intuitive for agents
Through simple steps that streamline the process and enables them to focus on their conversation with the customer.
One-step process
With ability to gain real-time authorization, maximizing completions and avoiding call backs.
Secure & trusted
Providing both agents and customers with confidence that each and every transaction is secure.
Enable flexibility
Through a single solution that supports multiple payment options, delivering flexibility and choice.
Simplifying compliance
By keeping payment data out of the contact center and removing it from the scope of PCI DSS compliance.
Enabling customers to key to pay
When it’s time to pay we don’t break the conversation; the agent simply requests that the customer enter their payment details using the keypad on their phone.
We keep the transaction secure; the agent neither sees, nor hears any of the payment details. They just track the progress of each step and can guide the customer through to completion, and if an issue occurs, then agents can simply navigate the customer through an alternative payment option.
Enabling customers
to speak to pay
Some customers prefer to speak their payment details rather than enter these into their keypad and we fully support this too.
By utilizing AI-powered, natural language speech recognition, we can translate spoken digits into the relevant payment details for processing. We are able to mask these details from the agent, yet enable them to follow every step of the process and guide the customer through to completion.
We are proud to have
many happy customers:
The process of buying an insurance policy is now easier; the process is much more refined and so customers are less likely to drop out. For our agents, our call times have improved which is a big measurement for us. Ultimately our agents prefer it, our customers prefer it and we are seeing a big jump in efficiencies all around.
The PCI Pal advantage
Increased revenue
By making payments a seamless part of the interaction, with the agent supporting the customers through the process to successfully complete more transactions.
Improved customer experience
By removing friction from the payment process, we make it fast and easy for the customer, helping them through every step, improving the experience and driving greater retention.
Secure & compliant
By using a platform that is PCI DSS compliant and ensuring that no payment details are captured or held in your systems.
Reduced handle time
By simplifying and streamlining the process, average handle-time is reduced and the need for subsequent/repeat calls is avoided.
Improved agent experience
By taking the pressure off agents to collect and enter payment details, you allow them to focus on delivering the best experience; this makes their role far more rewarding.
Reduce transaction cost
By enabling you to leverage payment options that reduce per transaction costs and increases conversions.
Transform your call center payment experience today
Simply reach out to our team to find out more and see how easy and secure we make taking payments over the phone in your contact center.
