This privacy policy (“Policy”) describes how PCI Pal (U.S.) Inc., (“PCI Pal”, “we”, “our” or “us”) uses, protects, and discloses the information that we collect from visitors to our website https://www.pcipal.com/en-us/, (the “Website”) or how individuals contact and communicate with us. By using the Website or by contacting us, you expressly consent to the use and disclosure of information as described in this Privacy Policy.
Please take a moment to review the terms of our Privacy Policy.
We collect both personally identifiable information (“PII” or “Personal Information”) and non-personally identifiable information. PCI Pal is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
PCI Pal may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective from 05-25-2018. This Policy was last updated on October 10, 2023.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- The contents of any email, contact form or communication you send to us
- Other information relevant to customer surveys, offers, and website analytics
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping.
- We may use the information for analytics and to improve our products and services.
- To answer queries or respond to communications
- If we have your explicit and specific consent, we may also use your information to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- If we have your explicit and specific consent, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
- Security
Data we process for internal recording keeping, security, or for analytics and the improvement of our services, we are processing under our legitimate interests.
Data we process to send you information or surveys, we are processing only with your explicit consent for these activities. You may withdraw your consent for these activities at any time (see ‘Contact Us’ below).
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This information is held indefinitely for analytical or record keeping purposes, except for contact information (that will be deleted as and when we discover it to be invalid) and cookie data (which is anonymized after analysis).
Personal Information may be shared with third parties for the various purposes as follows:
(a) Anonymized information. If we anonymize personal data, we may share that personal data with anyone for any purpose.
(b) Persons with whom we do business. We may provide personal data to others involved in the provision or receipt of goods and/or services so that we can cooperate in providing or receiving goods and/or services.
(c) Outsourcing providers. We may provide personal data to outsourcing providers who perform functions in support of our conduct of business. This might include data processing, storage, system administration, and similar functions.
(d) Successors. If we sell or otherwise transfer all or a part of our business, or are investigating the possibility of doing so, we may transfer to, or share with, the actual or potential buyer or other transferee, the personal data associated with the actually or potentially sold or transferred business.
(e) To comply with legal requirements. Under certain circumstances, we may be required to disclose your personal information if required by law enforcement, government agencies, courts, or others where we believe that our cooperation with information requests is required by law.
We will not sell, distribute or lease your personal information to third parties for reasons not listed in this Policy unless we have your permission or are required by law to do so. If we seek to use your data for other purposes or for purposes beyond that it was initially collected for, we will inform you of this and provide you with any further information relevant to the new processing.
Child website users
As the products and services we offer are aimed at companies, this website is designed and intended for use only by adults. We do not knowingly collect and process information from children (anyone of or under the age of 13).
If you are under the age of 13, we ask that you do not give us any information about you or use our websites. If you are aged between 13 and 18, we request that you seek your parent or guardian’s permission before providing us with your information or using our website.
If you are a parent or guardian of a child under 13 and you think that your child has used our website or elsewise provided their information to us without your consent, please contact us (see ‘Controlling your personal information’ below) and we will delete and/or stop processing your child’s personal information within a reasonable time.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Please see our Cookie Policy for more information.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Privacy Framework Compliance
We comply with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (and European Economic Area) and the United Kingdom to the United States.
We have certified to the Department of Commerce that we adhere to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles). If there is any conflict between the terms in this Privacy Policy and the EU-U.S. Data Privacy Framework Principles, the EU-U.S. Data Privacy Framework Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Our participation in the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF applies to all Personal Information that is received from the European Union, European Economic Area, and the United Kingdom. We will comply with the EU-U.S. DPF Principles in respect of such Personal Information.
We remain individually responsible and liable under the EU-U.S. DPF Principles if third-party agents that we engage to process the Personal Information on our behalf do so in a manner inconsistent with the EU-U.S. DPF Principles, unless PCI Pal, as applicable, proves that it is not responsible for the event giving rise to the damage. Except as required by applicable law, PCI Pal provides consumers with an opportunity to opt out of sharing their personal data with third parties or further processing of their personal information for different purposes than those initially agreed. PCI Pal requires all third-party data recipients to contractually agree to provide the same level of protection for personal data as is required of PCI Pal by the EU-U.S. DPF Principles. PCI Pal may be required by law to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may share your personal data with our contractors and service providers who process personal data on behalf of PCI Pal (U.S.) Inc., to perform certain business-related functions. These companies include cloud infrastructure providers, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including personal data, in connection with their performance of such functions.
If we have received your personal data in the United States and subsequently transfer that information to a third party agent or service provider for processing, we remain responsible for ensuring that such third party agent or service provider processes your personal data to the standard required by our EU-U.S. DPF commitments.
Personal data may be shared with third parties for the various purposes as follows:
(a) Anonymized information. If we anonymize personal data, we may share that personal data with anyone for any purpose.
(b) Persons with whom we do business. We may provide personal data to others involved in the provision or receipt of goods and/or services so that we can cooperate in providing or receiving goods and/or services.
(c) Outsourcing providers. We may provide personal data to outsourcing providers who perform functions in support of our conduct of business. This might include data processing, storage, system administration, and similar functions.
(d) Successors. If we sell or otherwise transfer all or a part of our business, or are investigating the possibility of doing so, we may transfer to, or share with, the actual or potential buyer or other transferee, the personal data associated with the actually or potentially sold or transferred business.
(e) To comply with legal requirements. Under certain circumstances, we may be required to disclose your personal information if required by law enforcement, government agencies, courts, or others where we believe that our cooperation with information requests is required by law.
EU and UK (including Gibraltar) data subjects have the right to access personal data maintained about them and to impose certain limits on the use and disclosure of such personal data. PCI Pal has committed to uphold these EU-U.S. DPF Principles, but our ability to access certain personal data of individuals directly may be restricted depending on our services.
If you wish to access your personal data or make a request regarding the use or disclosure of your personal data, please contact our Data Protection Officer using the contact information below.
If you wish to access the personal data we hold on you or if you believe we have not adhered to this privacy policy, you may contact us at any time (see ‘Contact Us’ below). If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. For complaints left unresolved by all other available mechanisms, PCI Pal has further committed to cooperate with the panel established by the EU and UK data protection authorities (DPAs) with regard to unresolved EU-U.S. DPF complaints concerning personal data transferred from the EU or UK, especially human resources data transferred from the EU or UK in the context of the employment relationship.
The EU and UK DPAs serve as an appropriate independent recourse mechanism/s (IRMs) for dispute resolution. PCI Pal is registered with the United States Council for International Business (USCIB) to provide access to the EU and UK DPAs’ dispute resolution panel.
Under certain circumstances, you may invoke binding arbitration for complaints regarding EU-U.S. DPF compliance when other dispute resolution procedures have been exhausted. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
PCI Pal is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC) with respect to your privacy rights.
CALIFORNIA USERS: CALIFORNIA SHINE THE LIGHT LAW
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request to our Data Protection Officer at the designated address listed below to receive the following information:
- The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
- The names and addresses of the third parties that received the information; and
- If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
Your GDPR Rights
Where we process Personal Information pertaining to individual located in the European Economic Area (“EEA”) or the UK, those individuals are entitled to ask us for an overview of the Personal Information we have about them and also to access, correct or delete certain Personal Information, restrict processing of their Personal Information, or to ask us to transfer Personal Information to other organizations. Certain individuals can also object to some processing of their Personal Information and, where we have asked for their consent, they can withdraw their consent at any time. Insofar as Personal Information about them is processed, certain individuals also have a right to know more about the protection we apply when transferring Personal Information to areas outside the EEA or the UK.
Note that we are not legally obligated to agree to such requests in all circumstances, and in certain circumstances, agreeing to a request may be infeasible – for example, a deletion request when we are required by law to maintain the Personal Information. Please also note that we are not able to act on any of the above requests if we are not in a position to identify an individual filing such request.
You can make these requests by contacting our Data Protection Officer.
The above data subject rights requests are handled free of charge, within reason. We will respond to any data subject rights requests within a month, to confirm your request has been completed, to explain why we could not action your request, or to notify you of any delays in actioning your request.
If we fail in our responsibilities as a Data Controller, you are able to lodge a complaint with the ICO (or your own national supervisory authority on data protection) or seek judicial remedy. If we are unable to identify your record (or entertain reasonable doubts about your identity), we may request provision of some additional information necessary to confirm your identity prior to actioning your request.
Contact Us
If you would like to contact us for any of the above purposes, or to register a complaint, concern or inquiry with our data protection activities, please write to:
Data Protection Officer, PCI Pal, 7 Gamma Terrace, Ransomes Europark, Ipswich, Suffolk, IP3 9FF, United Kingdom
T: +44 330 131 0330 E: [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
EU Representative
We have appointed Saltire Data Protection Services Limited to act as our representative in the European Union as required under Article 27 EU GDPR. You can always contact us directly if you are located in the EU and wish to raise any issues or queries you may have relating to the processing of your personal data. However, if you wish to contact Saltire Data Protection Services Limited you can do so by clicking this form.
For our EU privacy policy please click here.
