Take our quick PCI DSS Compliance Assessment to see where you stand on the compliance scale.
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1.1 - Does your organization and contact center have a mandate to be PCI DSS compliant?
1.2 - Do you know what payment card data is deemed as sensitive and falls under the remit of PCI DSS compliance?
1.3 - Do you have a full understanding of the data flow of card payment information across your organization/contact center?
2.1 - Have your contact center agents had PCI DSS compliance training?
2.2 - Do you contact center agents see or hear any sensitive payment card information?
2.3 - At any point, do your agents enter or possibly write down sensitive payment card information?
3.1 - Are you holding sensitive payment card information in systems or data storage?
3.2 - Do you encrypt and or anonymize sensitive payment card data held?
3.3 - Do you have a policy to securely delete payment card data that is not required to be kept?
4.1 - Do you know all systems that capture and/or stores sensitive card information?
4.2 - Are these systems audited for PCI DSS compliance?
4.3 - Do you record interactions or agent screens and does this include card payment transactions?
5.1 - Do you have audited security measures in place for any voice or data network that sensitive card information could pass over?
5.2 - Is all data transmitted over voice and data networks encrypted to an appropriate level?
5.3 - Do you have stringent access controls in place to all networks and systems where sensitive payment information could reside or pass through?
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