Blog
Digital-first shouldn’t mean digital-only
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Blog
Why Pay by Link needs to be more than ‘send and forget’
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News
PCI Pal® is recognized by 8×8 as Global TPES Partner of the Year 2024
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Ebook
What’s next for secure payments: five need-to-know trends for contact centers
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Blog
Step up your security game to gain your customers’ trust
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Blog
Speak everyone’s language: Why consumers prefer Speak to Pay
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Infographic
A snapshot of the payments landscape: top 10 facts and insights you didn’t know
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Event
PCI SSC EMEA Community Meeting, Barcelona, Spain
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Event
Zoomtopia, San Jose, CA, USA
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Genesys Xperience Northern EMEA, Amsterdam, The Netherlands
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Vonage Dreamforce, San Francisco, CA, USA
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AWS Summit, Toronto, Canada
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PCI SSC NA Community Meeting, Boston, MA, USA
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Blog
Not an afterthought: why payments should be front of mind for contact centers
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Blog
What is PCI DSS compliance?
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Blog
Why PCI DSS is a business advantage, not a burden
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Blog
Why secure contact center payments win customer loyalty
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Blog
4 tips to apply to your payment processes to boost your CX
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Event
Genesys Xperience, Denver, CO
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Event
Enterprise Connect, Orlando, FL
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Blog
Three steps to taking the complexity out of contact center payments
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News
PCI Pal® is Awarded Payments Compliance Technology of the Year at Payments Awards 2023
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News
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
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News
PCI Pal Named 2023 Compliance Software Solution of the Year
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Blog
Secure Payment Solution Providers: Key to Call Center Security
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Blog
AI-Powered Speech Recognition Payments: A Strategy for Contact Centers
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News
PCI Pal Augments Automatic Speech Recognition (ASR) Solution
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News
Golden Nugget partners with PCI Pal® to Improve Payment Experience with Conversational AI
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Video
Golden Nugget Case Study
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Success Story
Enhancing contact center payment security and compliance for Secret Escapes
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News
PCI Pal® supports Secret Escapes in enhancing Payment Card Security and Compliance
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News
PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide
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News
PCI Pal receives triple shortlisting at the 2023 Payments Awards
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Blog
Driving a Successful Customer Journey: The Contact Center Agent Experience
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Event
PCI SSC 2023 Europe Community Meeting
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Success Story
Crafting Trust: Arts & Crafts Superstore Protects Customer Payments
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News
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
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Event
Zoomtopia
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Event
Customer Contact Week Nashville
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Blog
Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?
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Blog
PCI DSS Compliance Checklist
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Blog
Conversational AI: Payment Fraud Prevention and Data Protection
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News
PCI Pal is Enhancing Contact Center Payments Through the Power of Conversational AI
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Podcast
Securing Contact Centers: Beyond Pause and Resume Recording
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Blog
Protecting Online Card Payments: Explore PSD2 and 3D Secure
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News
PCI Security Standards Council welcomes PCI Pal® CISO, Geoff Forsyth, to its Board of Advisors
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Event
Genesys Xperience 2023
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Event
PCI Security Standards Conference 2023
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Event
GTACC Annual Conference 2023
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Blog
Exploring ACH and Open Banking: US vs. Europe
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News
PCI Pal Named Finalist in 2023 Security Awards
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White Paper
Pause and Resume Call Recording: Calculating the Risk
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News
PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year
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News
NFP Health Deploys PCI Pal to Streamline Contact Center Payments
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Success Story
NFP Health Secures Remote Contact Center Payments with PCI Pal
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Event
Customer Experience Showcase – Sydney, Australia
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Event
Genesys APAC Partner Conference – Phuket, Thailand
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Blog
Securing ACH Payments in Contact Centers
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News
PCI Pal Featured on CardRates.com
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Blog
Why Pause and Resume Call Recording Isn’t Enough
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Blog
4 Steps to Secure Contact Center Payments
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Event
The Customer Show – Melbourne
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Blog
A Guide to Digital Payment Link Security
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Success Story
Darlington Borough Council
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News
Darlington Borough Council Secures Contact Center Payments with PCI Pal®
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Event
G-Summit Iberia
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Podcast
Payments Trends and Predictions for 2023
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Infographic
Preparing for the ADPPA
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Blog
How Businesses Can Prepare for the ADPPA
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Infographic
Five Key Factors Influencing Consumer Payment Preferences
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News
GoSee Enhances Contact Center Payment Experience with PCI Pal
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Blog
What are the main differences and similarities between PCI DSS and HIPAA?
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Blog
Consumer Benefits of Pay by Bank
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News
PCI Pal Shares Top Predictions for Payment and Security Trends in 2023
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News
Future of Payments survey finds increasing consumer trust toward digital payment methods
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News
PCI Pal’s New Pay By Bank Innovation Shortlisted for 2023 Card & Payments Awards
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News
PCI Pal extends G-Cloud certification
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Blog
Security risk: Are you still using POS terminals in your contact center?
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News
Air Europa chooses PCI Pal Agent Assist to enhance Contact Center payment processes
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Success Story
Air Europa futureproofs payment security and CX with PCI Pal
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Blog
Contact centers are shifting gears: Entering the era of digital payments
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News
PCI Pal Named “Data Security Solution Provider of the Year” in 2022 CyberSecurity Breakthrough Awards Program
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News
PCI Pal Partners with Virgin Atlantic to Secure its International Omnichannel Payments
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News
Cybernews Payments Interview with PCI Pal’s CISO
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News
PCI Pal Launches Open Banking Payments for Contact Centers: the first in a series of new payment products
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Podcast
Keep Calm and Simplify
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News
PCI Pal Extends Patent Portfolio in US and Australia for Processing Sensitive Information over VoIP
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Success Story
National Express boosts customer service with 8×8 and PCI Pal
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Podcast
Payments 22: The Future of Security and CX
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Blog
Simplifying Contact Center Payment Security
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News
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
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News
PCI Pal Named Winner in Coveted Categories at Annual CNP Awards and Global Infosec Awards
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News
PCI Pal ranked in the top 100 Fastest growing companies in the UK
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Video
Calabrio Presents: Improving Customer Experiences through Performance Management
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News
Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds
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Success Story
Bensons for Beds futureproofs omnichannel payment security with PCI Pal and Freshworks
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Podcast
PCI DSS v4.0: What it means for Compliance in the Cloud
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Ebook
Starting Your PCI Compliance Journey
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Infographic
Data Privacy in Australia
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News
PCI Pal, Servadus, and Verizon Release Joint White Paper Addressing Contact Center Best Practices in the Wake of PCI DSS 4.0 Rollout
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White Paper
Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0
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Video
Talkdesk Presents: Delivering Better Payment CX
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Ebook
This is Australia 2022: The State of Security through the Eyes of Australian Consumers Today
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Video
Worldpay from FIS Presents: Digitizing B2B Payments
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Infographic
Data Privacy Legislation and Payments in Canada
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News
PCI Pal partners with Odigo to provide secure payments
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Success Story
Greg Rowe Limited partners with Talkdesk and PCI Pal for secure payments
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News
Greg Rowe’s contact center solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal
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Blog
PCI DSS v4.0 and Payment Security: What You Need to Know
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News
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace
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Success Story
Public Sector – PCI Compliance for Australian Government Authority
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News
Restaurant group Fridays UK chooses PCI Pal® to secure card payments
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Success Story
Retail – PCI Compliant Payments for Restaurant Group Fridays
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News
PCI Pal® unveiled as 21st best-performing tech scale-up in the UK at 2022 Megabuyte Emerging Stars awards
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News
Survey Finds All Payment Channels Face a Distrust Deficit in the Wake of COVID-19
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Ebook
This is Canada 2022: The State of Security through the Eyes of Canadian Consumers Today
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News
PCI Pal® marks Australian launch with senior VP appointment
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Success Story
Retail – Major British Multinational Retailer
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News
PCI Pal® wins Best Compliance Product at the CX Awards 2022
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News
PCI Pal® announces new global partnership with VoiceFoundry, a TTEC Digital Company.
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Podcast
Love your customer
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Success Story
Utilities – PCI Compliant Contact Center Payments for Natural Gas Supplier
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News
The Call & Contact Center Expo Names PCI Pal Finalist for Security Solution of the Year
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News
PCI Pal® shortlisted for the Best Compliance Product in the CX Awards 2022
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Success Story
Retail – Secure Payments for Leading European Furniture Manufacturer
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Success Story
BPO – Securing Payments for Leading US Business Process Outsourcer
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News
International Survey Probes the Future of Customer Service and Considers Consumer Preferences versus Contact Center Strategies
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Ebook
Security in the Contact Center: A Comparative Study of Consumers and Contact Center Professionals
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News
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers
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News
Delivery speed and transaction security top the list of festive shoppers’ worries for 2021, in PCI Pal®’s annual yuletide survey
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Success Story
Secure phone payments for leading US cable provider
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Podcast
Working smarter – are you PCI compliant?
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News
PCI Pal® finalists in 2022 Card and Payments Awards
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News
Chill Out, Relax, Take It Easy: PCI Pal® Removes the PCI Compliance Worry from Chill Insurance
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Success Story
PCI Compliant Payments for Chill Insurance
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News
Gearing up for 2022: PCI Pal® Releases Top-Level Insights to Prepare Businesses for a New Year of Cyber Crime
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News
Michelin implements PCI Pal® for Secure and Compliant Payments
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Success Story
Retail – PCI Compliance for a Global Appliance Manufacturer
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News
PCI Pal® wins Payments Compliance Technology of the Year at the Payments Awards 2021
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News
PCI Pal® wins Payment Solution award at the Credit & Collections Technology Awards
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News
PCI Pal® wins three accolades at the WorkL Workplace of the Year Awards
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Success Story
Retail – Secure Omnichannel Contact Center Payments
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News
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio
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News
PCI Pal® to discuss The Future of Security & CX at Call and Contact Centre Expo 2021
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News
Happiness matters: PCI Pal® shortlisted for WorkL Workplace of the Year Awards 2021, supported by The Telegraph
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Video
What Is PCI Compliance?
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News
PCI Pal® shortlisted for Enterprise Security Solution award at Security Excellence Awards 2021
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News
PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability
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News
Cybersecurity breach at Neiman Marcus will test consumers’ retail confidence ahead of the busy festive period, warns PCI Pal
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Ebook
Securing Payments in an Omnichannel Contact Center
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News
PCI Pal® and Puzzel secure telephone payments for GC Business Finance
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Success Story
Financial – GC Business Finance
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News
PCI Pal® signed-up to reduce payment security risk for Essex County Council
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News
Fewer than 10% of People are Confident about their Data Security on Social Media, According to Survey from PCI Pal
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News
PCI Pal® announced as a finalist in the 2021 Cloud Excellence Awards
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Podcast
Securing Payments in 2021 Australia
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Infographic
Descoping: An Investment Providing Savings & Returns
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Ebook
A Security Assessor’s Guide
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News
PCI Pal® Publishes Payments: The Future of Security and CX Whitepaper
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White Paper
Payments: The Future of Security & CX
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News
PCI Pal® and Their Partner 8×8 to Discuss Reimagining Service Delivery at the SOCITM President’s Week 2021
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News
PCI Pal® Solutions Now Available as a Premium App on Genesys AppFoundry
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News
InsureandGo Extends PCI Pal® Payment Security Solution to Australian Operations
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Podcast
PCI DSS v4.0: The Challenges for Organizations and QSA’s
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News
PCI Pal® Awarded Best Call Centre Solution at CNP 2021
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News
Halfords Places Customer Service and Experience in Pole Position
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Infographic
Which Self-Assessment Questionnaire (SAQ) Is Right for You?
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Success Story
Retail – Halfords
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News
AvalonBay Selects PCI Pal® to Securely Handle its Contact Center Payments
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Success Story
Leisure – AvalonBay
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Podcast
Post Pandemic Payments
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News
PCI Pal® Appoints Mufti Monim as New CTO
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Podcast
Payments: The Future of Compliance and CX
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News
PCI Pal® Supports Royal Exchange Theatre With Its Payment Security Compliance
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Video
Ciske van Oosten Presents Payments 2021 Closing Keynote: Engineering Effective & Sustainable Payment Security by Design
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Video
Neira Jones Presents Payments 2021 Opening Keynote: Secure Payments, CX Friend or Foe?
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News
PCI Pal® Releases Podcast Highlighting the Top 5 Agenda Items for CISOs in 2021
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Podcast
Podcast: Five Agenda Items for CISOs in 2021
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News
PCI Pal® Encourages Organizations to Consider Adopting a Company Culture of Security and Compliance on Data Protection Day 2021
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News
PCI Pal® Announces Partners for Upcoming Payments: The Future of Security and CX Conference
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Podcast
Podcast: Making Compliance a Habit
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News
Online Shoppers More Concerned About Deliveries Than Personal Security, According to PCI Pal® Survey
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Podcast
Podcast: Compliance in the Cloud
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Podcast
Podcast: Compliance for the Public Sector
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News
Predicting the Unpredictable: PCI Pal Releases Cybersecurity and Compliance Predictions for 2021
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News
PCI Pal® Supports InsureandGo with Payment Security and Compliance
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News
PCI Pal® Shortlisted for Best Technology Initiative at the Card and Payments Awards
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Success Story
Financial – MAPFRE: InsureandGo
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Success Story
Government – South Staffordshire District Council
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Video
Agent Assist Solution
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Video
IVR Solution
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Blog
Remote Working: Taking Secure Payments From Home
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Infographic
PCI DSS Compliance Comes Under the Spotlight in Verizon’s 2020 Payment Security Report
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Ebook
Partner Program Datasheet
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Success Story
Retail – TRADER
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News
PCI Pal® Receives G-Cloud 12 Certification
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Webinar
What Now? Future-Proofing Your Payments
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News
PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace
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News
PCI Pal® Recognized as Notable Tech Innovator Following Tech East 100 Award
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Ebook
Solutions Brochure
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Success Story
Logistics – Logistics Industry Success Story
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News
PCI Pal® Adds Speech Recognition Capability to Its Cloud-Based Agent Assist and IVR Payment Solutions
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News
PCI Pal® Announces the Formation of the PCI Pal Advisory Committee and Its First Member, Neira Jones.
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News
PCI Pal® SVP Nominated in the Computing Women in Tech Excellence Awards
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PCI Pal® Announced as Finalist in Insurance Times Tech & Innovation Awards
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News
PCI Pal® and Civica Host Payments Security and Compliance Webinar for the Public Sector
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News
Survey Finds Majority of Europeans Will Take Custom and Loyalty Elsewhere Following a Security Breach
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News
Survey From PCI Pal® Reveals Australians’ Concerns Relating to Data and Payment Security Practices During the Coronavirus Pandemic
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News
PCI Pal Partners With Avaya Contact Center to Deliver an Integrated Cloud-Based Compliance Solution for Telephone and Digital Payments
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News
PCI Pal® Progresses Partnership with Leading Cloud Contact Center Provider Talkdesk
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Infographic
Data Security in the Eyes of the Consumer Post COVID-19
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News
Waltham Forest Council Implements PCI Pal to Secure Cardholder-Not-Present Payment Transactions
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News
Survey From PCI Pal® Shows Significant Consequences for Businesses that Demonstrate Poor Data Security Practices During the Pandemic
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Success Story
Government – Waltham Forest
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News
Pennon Water Services Keeps Its Customer Experience Flowing Thanks to Vonage and PCI Pal®
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Success Story
Utilities – Pennon Water Services
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Success Story
Public Sector – Delivering Security and Compliance to the Public Sector
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News
PCI Pal® Shortlisted for Omnichannel Solution of the Year
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News
PCI Pal® Launches Webinar Series on Payment Security Compliance
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News
PCI Pal® Launches New Capability to Rapidly Deliver Secure Payment Services to Businesses With Home and Remote Workers Within 48 Hours
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Infographic
PCI Compliance: Then & Now
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Infographic
PCI Compliance for Large Organizations: 10 Tips
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News
PCI Pal Nominated for Best Compliance Provider Award at CNP 2020
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Video
SixPackAbs Case Study
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Infographic
Data Privacy in the US
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News
PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security
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News
PCI Pal® Wins PCI Excellence Award in Recognition of Customer Success
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News
PCI Pal® Advances to a Cisco Preferred Solution Partner
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News
Vax Transforms Telephone Payment Transaction Process With PCI Pal®
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Success Story
Retail – VAX
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Success Story
Government – Delivering Compliance to Local Authorities
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Webinar
Compliance in the Cloud
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News
PCI Pal® Selected for Membership in Avaya’s DevConnect Program
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News
PCI Pal® Study Reveals That Londoners Are the Biggest Risk Takers With Their Personal Data Security Practices
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Video
PCI Pal Digital
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News
PCI Pal® Urges Businesses to Remove ‘Tick Box’ Mentality to Ensure Year-Round PCI DSS Compliance
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News
PCI Pal® Receives Double-Shortlisting in the 2020 Card and Payment Awards
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News
Woodland Trust Enhances Telephone Payment Security With PCI Pal
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News
The Woodland Trust Enhances Telephone Payment Security Thanks to PCI Pal®
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Success Story
Healthcare – British Medical Journal
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Success Story
Financial – Verex
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News
PCI Pal® Builds on UK Partnership With 8×8 to Offer Secure Payment Services for Contact Centers Globally
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News
PCI Pal Named “Compliance Software Solution Provider of the Year” Award in 2019 CyberSecurity Breakthrough Award Program
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News
PCI Pal® Announced as EMEA AppFoundry Partner of the Year at Genesys’ G-Summit Europe
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News
PCI Pal® Shortlisted for Further Industry Awards
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News
Inadequate Data Security Practices Come With Serious Financial Consequences for Canadian Businesses
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Success Story
Utilities – Ecotricity
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Ebook
This is Canada: The State of Security in the Eyes of Canadian Consumers 2019
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Ebook
This is Australia: The State of Security in the Eyes of Australian Consumers 2019
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Success Story
Retail – Six Pack Abs
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News
PCI Pal® and Verizon White Paper Examines PCI Security Compliance in Contact Center Environments
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White Paper
Keep Calm and Descope
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Success Story
Outsourcing – DDC Outsourcing Solutions UK
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Video
Agent Assist – Agent Demo
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News
PCI Pal® Wins At CNP 2018 Awards
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News
PCI Pal® Shortlisted for Comms Business Awards 2018
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Success Story
Leisure – iFLY Indoor Skydiving
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News
PCI Pal® Shortlisted for Retail Security Initiative of the Year at the Retail Systems Awards 2018
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News
PCI Pal® Announced as Cisco Solution Partner for EMEA, USA & Canada
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Video
Agent Assist – How it Works
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News
PCI Pal® To Attend Call & Contact Expo 2018
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News
8×8 and PCI Pal Partner on Compliance
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News
PCI DSS 3.2 Set to Expose ‘Compliance Cramming’ Culture, Warns PCI Pal®
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News
PCI Pal® Celebrates an Award Win at the PCI 2018 Awards for Excellence
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News
PCI Pal® Shortlisted for the 2018 Card and Payments Awards
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Success Story
Retail – AllSaints
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Video
AllSaints Case Study
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Success Story
Outsourcing – Serco
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Success Story
Leisure – KidZania
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Video
Serco Case Study
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Video
Kidzania Case Study
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Video
Agent Assist Explained
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