Geoff Forsyth, Chief Information Security Officer at PCI Pal, [LON:PCIP] the global provider of cloud-based secure payment solutions, will be speaking to contact center and customer experience (CX) professionals on the accelerated pace of change that has taken place within the payments landscape since the pandemic, at this year’s Call and Contact Centre Expo event.
On 16th November at 11:00am, Geoff will be offering advice to call and contact center professionals on how to get ahead with the latest security requirements without impacting the overall customer journey or experience. He will also discuss why organizations must strike a harmonious balance between CX and compliance, and how to ensure year-round adherence to the requirements of the PCI DSS.
Forsyth said, “When the pandemic hit in 2020 and national lockdowns were ordered across the globe, many companies had to race to put systems in place to continue engaging with customers as employees adjusted to working remotely. Organizations had to rapidly scale to meet demand and engage with customers using a blend of traditional and digital methods.
“According to the Call Centre Management Association the industry “jumped forward five years in three months” with the acceleration of digital transformation programs and the extent of homeworking migration. The speed of response from businesses was incredible – with much achieved through business-critical applications and cloud-based technologies.
“At the Call and Contact Centre Expo, I look forward to meeting delegates and discussing technology’s increasing role in securing customer payments, without compromising the overall experience in the ‘new normal’.”
For more information regarding the Call and Contact Centre, visit www.callandcontactcentreexpo.co.uk.
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