GC Business Finance has a team of contact center agents that they task with supporting customers, including handling telephone-based card payments. Like many other financial institutions, staff switched from office to home-based working as a result of the pandemic. This left them faced with a pressing challenge – how could agents work from home whilst remaining PCI DSS compliant?
On average, GC Business Finance processes around 700 debit card payments every month. With no online ecommerce facility currently in place, all payments are managed over the phone. However, with staff having to manually pause call recording to ensure no financial card data was captured, it was creating a risk to the organization that needed to be rectified.
Download the success story to learn how GC Business Finance leveraged PCI Pal Agent Assist to operate compliantly with PCI DSS during a national lockdown.
