Following on from their much anticipated 2018 Payment Security Report that we summarized here, we’ve collaborated with telecommunications giant Verizon to co-author ‘Keep Calm and Descope: Achieving sustainable PCI DSS compliance in contact center environments’.
This whitepaper lays out the challenges faced by contact centers, from the complex nature of their technology and systems to struggles with staff retention, before guiding you through the ways in which best practice can be established and maintained.
Understanding the problems is only half the battle; do you understand the solution? Regardless as to whether the answer is ‘yes’, ‘no’ or ‘maybe’, you’ll find value in the research and suggestions within our downloadable whitepaper.
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