The opportunity
Delivering PCI Pal services for both direct and channel sales customers, you will be responsible for coordinating internal and external resources using a blend of project management and a technical skills. Bearing wider responsibilities than typically associated with Project Management, you will be expected to work closely with various internal teams and provide pre and post go-live support, including delivering product demonstrations and occasional training for customers
Job requirements
- Have experience in delivering SaaS projects within a rapid change business environment
- Ideally have an appreciation of telecommunication software or compliance project delivery
- Can communicate effectively, openly and authentically in both written and verbal forms
- Have experience in working in demanding situations, rapid change and being tenacious in delivery
- Ideally have PRinCE2 or similar Project Management qualification
- Have awareness of the latest telephony technologies (including cloud contact centre and carriers)
- Are keen to build a strong understanding of PCI Pal technical platforms (training provided)
- Ideally have knowledge of PCI compliance and associated standards such as ISO 27001 (training provided)Ideally have knowledge of PCI compliance and associated standards such as ISO 27001 (training provided)
To understand the full requirements for this opportunity, please read the full job spec.
Primary responsibilities
- Managing full project lifecycle tasks for customer projects from start to successful go-live.
- Creating and delivering project work plans, including initial scoping, defining milestones, and identifying and allocating resources
- Documenting technical and operational aspects of solutions, solution delivery, integration requirements, and any bespoke development requirements (in conjunction with the development team).
- Tracking project progress using Precursive software, and providing regular and timely project status reports to key stakeholders.
- Providing customer facing support throughout the entire sales engagement process, through to implementation, and, where required, post-sale reviews and client meetings.
- Supporting the customer by attending meetings and/or conference calls where necessary
- Working with line management to pass on customer feedback, to develop our product offering.
- Providing post go live support to issues raised by phone and email as required; correcting as necessary with a calm and professional manner.
- Give advice, assistance and training on platform solutions to colleagues where necessary
What we offer
- 25 days PTO
- Medical, dental and optical insurance cover
- Birthday leave to celebrate your special day!
- Hybrid working or work from home
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- “Work from anywhere” 2 weeks per year policy
- Training and development opportunities
- Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
- Ad-hoc team events, incentives and competitions
