The opportunity
We are seeking a dedicated and resourceful Product Manager to join our Growth Team, primarily focusing on integrating new Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS) partners and maintaining and improving existing integrations.
This role is crucial in enhancing our market presence and ensuring our innovative products reach a wider audience through effective integration and distribution strategies.
Job requirements
- 3+ years’ experience as a Product Manager within a SaaS technology environment
- Excellent project management skills, with a track record of successfully managing large-scale integrations
- Exceptional interpersonal and communication skills, capable of working with cross-functional teams and external partners
To understand the full requirements for this opportunity, please read the full job spec.
Primary responsibilities
- Lead the integration of new CCaaS and UCaaS partners, coordinating between partners and internal teams to ensure smooth and efficient product rollouts.
- Work closely with the core product team to understand product specifics and tailor integration strategies that align with partner capabilities and market demands.
- Develop and implement comprehensive integration project plans, including timelines, milestones, risk assessments, and resource allocation.
- Own the product backlog for the growth team; this includes writing up and refining tickets with the engineering team, telephony architects and other technical stakeholders as needed.
- Facilitate communication across teams, ensuring alignment on project goals, progress, and outcomes.
- Manage and enhance relationships with existing partners’ stakeholders to optimize product distribution and performance.
- Drive continuous improvement of integration processes and strategies based on partner feedback and performance metrics.
- Work with product and product marketing leadership to identify trends, opportunities, and challenges in the partner ecosystem.
- Prepare and present regular performance reports to leadership, highlighting successes, areas for improvement, and recommendations.
What we offer
- 25 days holiday, rising to 28 days per annum with length of service
- Medical, dental and optical insurance cover
- Work from home or Hybrid (depending on location)
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- “Work from anywhere” 2 weeks per year policy
- Training and development opportunities
- Access to an employee assistance programme and wellbeing support hub
- Rewards platform (offering discounts, cashback and savings)
- Ad-hoc team events, incentives and competitions
