The opportunity
The Delivery Lead – EMEA role will oversee and enable delivery of Project Management aspects of PCI Pal services for both channel and direct sales customers. The successful candidate will be expected to work across several different internal and external projects, and directly manage their team.
Job requirements
- Ideally have basic experience working in SaaS solutions, if you’ve worked in business communications (inc. contact centre), fintech and payments, and cyber security environments this would be advantageous.
- Are an excellent communicator with a passion for learning, able to gain knowledge quickly in a fast-moving marketplace and share this with audiences.
- Have a natural entrepreneurial drive and are highly motivated – keen to make a difference and a commitment to excellence in everything you do.
To understand the full requirements for this opportunity, please read the full job spec.
Primary responsibilities
- Managing the day-to-day operational and tactical aspects of multiple or large-scale customer facing projects
- Successfully onboarding customers as per project plans and to scope (TTGL)
- Leading a team of Project managers and facilitating project delivery activities in collaborative way, working closely with other key project stakeholders including telephony and web architects.
- Prioritizing the work that needs to be delivered against the capacity and capability of the team.
- Working with regional sales teams to help define timelines and required deliverables that balance customer timelines with capacity.
- Working closely with team members to support both prospective and new customers to help them understand all requirements of PCI Pal services.
- Managing customer and partner delivery while maintaining the quality across projects using system wide tools such as Precursive and Salesforce.
What we offer
- 25 days holiday, rising to 28 days per annum with length of service
- Medical, dental and optical insurance cover
- Work from home or Hybrid (depending on location)
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- “Work from anywhere” 2 weeks per year policy
- Training and development opportunities
- Access to an employee assistance programme and wellbeing support hub
- Rewards platform (offering discounts, cashback and savings)
- Ad-hoc team events, incentives and competitions
