Automating customer payments
with Conversational AI
Conversational AI is transforming how we engage with our customers, automating processes and providing a value-add to the customer experience. If you are embracing conversational AI in your contact center, you should also be looking at how you leverage this technology to streamline and automate customer payments.
Automating
payments
By seamlessly linking conversational AI applications with a secure payment solution to enable frictionless, automated customer payments.
Ensuring
compliance
By underpinning your conversational AI solution with a proven and fully PCI DSS payment solution.
Transforming the
payment experience
By combining two solutions to deliver a truly differentiated experience to your customers from the start to the end of their journey.
Effortless, automated payments
We enable you to automate the payment process while making it effortless for the customer through the use of Conversational AI.
We seamlessly integrate to some of the leading conversational AI platforms to enable taking a payment to be part of this interaction. At the point of payment, the bot interacts with the PCI Pal solution to prompt the customer to provide their payment details which we capture and process in a secure and PCI compliant manner. The solution works in a similar way as when you have live agents assisting the customer, but here this is an AI-powered bot.
Personalizing the payment process
Leveraging conversational AI to interact with your customers enables you to introduce a higher degree of personalization with the AI-driven bot being able to adapt the flow of conversation based on what it knows about the customer.
This same intelligence can be applied to the payment process, applying knowledge of the customer to personalize the payment journey and assist the customer along each step of this journey.
We are proud to have
many happy customers:
I wholeheartedly support and endorse PCI Pal, everything is great with the relationship. We worked great as a team and now that the solution is in place, our customers like it, our agents like it, and it just works.
The benefits of PCI Pal
and Conversational AI
Improving customer experience
By intelligently applying conversational AI to deliver a seamless and highly efficient payment experience to customers.
Reduce risk of automation
By deploying automation that is powered by conversational AI and is underpinned by a highly secure and fully PCI DSS compliant solution.
Increase call center efficiency
By servicing more customers through automated channels, freeing up agents to deal with more complex customer interactions.
Increase successful payments
By combining the ability to automate taking payments with intelligent AI-powered assistance to ensure more transactions successfully complete.
Learn more about PCI Pal
and Conversational AI
If you are looking to deploy conversational AI and would like to learn more about how we can help secure payments through this platform, please reach out to the team.
