The opportunity
The Web Integration Specialist assists in the delivery of technical services for PCI Pal customers. The position requires working across several different projects using a range of technical skills, and will also support activities across the organisation including Sales, Service Desk and Business Improvement. The position holder will have widespread knowledge of the web technologies commonly integrated to PCI Pal (ideally used within contact center environments), and will develop a rounded knowledge of telephony, cloud contact center services, and enterprise applications. This is a remote role but applicants must be based in or near to Chicago.
Job requirements
- Understand the basic principles of programming.
- Have a good knowledge of CSS, HTML, JavaScript, JSON and XML.
- Have experience using APIs to connect to 3rd party applications.
- Ideally have a basic understanding of C# and .NET, but this is not essential.
- Are able to review logs for errors (we use Kibana)
- Have used 3rd Party Testing Tools (Postman/SOAP UI)
- Ideally have worked with cloud services (particularly AWS)
- Telephony knowledge (even at basic level) would be useful, as would some knowledge of the payments industry
- You are able to build strong relationships and credibility with customers and internal teams
- Are happy to work flexibly to meet project deadlines and customer expectations
To understand the full requirements for this opportunity, please read the full job spec.
Primary responsibilities
- Reviewing, scoping, configuring and integrating payment gateways.
- Developing web services and custom code pieces to support the core platform.
- Supporting customers development teams with their web integrations using PCI Pal APIs .
- Creation and configuration of PCI Pal Cloud based services (IVR, Agent Assist etc.).
- Delivery of configuration and provisioning work packages within time and budget.
- Provide troubleshooting and fault resolution support when helpdesk tickets are escalated
- Actively contribute to technical product documentation by writing up technical aspects of solutions, integration requirements, and any custom development requirements
- Providing advice, assistance and training on platform solutions to colleagues where necessary
- Supporting technical discussions with direct customers and channel partners through a variety of communication methods
What we offer
- 25 days PTO
- Medical, dental and optical insurance cover
- Birthday leave to celebrate your special day!
- Hybrid working or work from home
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- “Work from anywhere” 2 weeks per year policy
- Training and development opportunities
- Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
- Ad-hoc team events, incentives and competitions
