The opportunity
The role will oversee and enable delivery of Project Management aspects of PCI Pal services for both channel and direct sales customers. The successful candidate will be expected to work across several different internal and external projects, and directly manage their team.
Job requirements
- Demonstrable previous experience of delivering complex telephony and payment services and products using bets practices
- Ability to take a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping
- High resilience and the ability to deliver under pressure and to tight time scales.
- Have strong people management skills, coupled with willingness to get involved to support the team where necessary
- Can build and maintain an expert knowledge of PCI Pal’s products, services, and deployment techniques
To understand the full requirements for this opportunity, please read the full job spec.
Primary responsibilities
- Managing the day-to-day operational and tactical aspects of multiple or large-scale customer facing projects.
- Successfully onboarding customers as per project plans and to scope (TTGL).
- Leading a team of Project managers and facilitating project delivery activities in collaborative way, working closely with other key project stakeholders including telephony and web architects.
- Prioritizing the work that needs to be delivered against the capacity and capability of the team.
- Working with regional sales teams to help define timelines and required deliverables that balance customer timelines with capacityWorking closely with team members to support both prospective and new customers to help them understand all requirements of PCI Pal services.
- Managing customer and partner delivery while maintaining the quality across projects using system wide tools such as Precursive and Salesforce.
- Reporting project delivery metrics such as TTGL, PS costs, Actual value and capacity forecasting to enhance data driven approach for upsell and expansion while assisting Professional services objectives.
- Producing management reports and associated KPIs to stakeholders in all areas of the business, including executive level where required.
- Working with the wider teams to share knowledge and work collaboratively, sharing expertise and providing coaching/guidance to team members. Dealing with people issues effectively to ensure the teams are fully supported and motivated.
- Complying with and enforcing standard policies and procedures.
- Working with the Product & Customer Success team to pass on customer feedback, to help develop our product offering and improve any customer metrics/KPIs.
- Interface with sales and customer success for project escalations.
What we offer
- 25 days PTO
- Medical, dental and optical insurance cover
- Birthday leave to celebrate your special day!
- Hybrid working or work from home
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- “Work from anywhere” 2 weeks per year policy
- Training and development opportunities
- Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
- Ad-hoc team events, incentives and competitions
