Stop seeing payments as an afterthought and treat them like the pivotal moment they are. Do this and you’ll deliver experiences that leave a lasting impression and make you stand out from your competitors. Keeping up with emerging shifts and patterns is a great place to start. Right now, there are five key trends in contact center payments that you need to be aware of:
- Customers value a positive buying experience
- If customers trust you, they’ll buy from you
- Cash might not be dead, but contactless is king
- Meet your customers where they are: online
- Customers love to speak
