Mike Senecal of CardRates.com examines how PCI Pal has developed a suite of solutions to secure contact center payments for organizations globally. Recognizing the changing landscape for mid-market to enterprise-size contact centers, the article dives into the benefits of a payment solution suite that delivers both secure contact center payments and an enhanced customer experience.
The article recognizes that contact centers are pivoting to meet the needs of their customers and create better agent experiences along the way. For this reason, PCI Pal is identified as an innovator in the payment landscape. By offering a variety of payment methods to provide an omnichannel payment experience, PCI Pal plays a big part in a contact center’s evolution.
The cloud-based design of the product suite is particularly relevant in today’s remote working environment, where contact centers have shifted to virtual operations, creating new security challenges. PCI Pal is designed to descope the contact center environment from the scope of PCI DSS, ensuring no sensitive data ever enters the environment with cloud-based payment solutions equipped to grow and scale with organizations. Whether agents are remote or onsite, the process remains the same, and the agent never hears or sees any of the customer’s sensitive payment information.
The article highlights the benefits of PCI Pal’s cloud-based payment solutions, including increased security for customers, reduced risk of fraud for businesses, and improved compliance with payment regulations. PCI Pal’s commitment to researching and understanding both the consumer and the contact center positions the organization well to continue building a portfolio of products and features that best serve the needs of the contact center and consumer relationship. With partnerships and integrations into many of the world’s leading contact center solutions, PCI Pal has become an integral part of many organizations’ contact centers across a wide variety of verticals.
