Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules.
Having opened in 1976 by the famed actor Laurence Olivier, the Royal Exchange Theatre has a rich history. With the ability to seat up to 700 people in its unique in-the-round auditorium, the theatre invites audiences to join them from a vibrant program of work featuring around ten original productions a year. The theatre also offers a dynamic off-stage program for communities across Greater Manchester.
Since the pandemic, the Theatre has been unable to host live performances, however, the team was keen to source a payment security provider to ensure all payments, donations or refunds to patrons are handled in a secure and compliant way. PCI Pal’s Agent Assist solution was selected as its solution of choice and has been implemented remotely.
Sheralee Lockhart, Director of Business and Operations for the Royal Exchange Theatre said, “While we have been forced to temporarily close our stages due to the pandemic – we wanted to ensure that our payment systems were fully up to date and as safe and compliant as possible. Given that our small team has to handle payments and refunds over the phone, from their homes, we wanted to eliminate potential risks from the process, but also make it straightforward for the callers.
“The PCI Pal Agent Assist cloud-based solution allows all payment details to be provided by our patrons anonymously and safely and gives us the assurances that we have descoped from the requirements of PCI DSS. We have peace of mind that our cardholder-not-present telephone-based payments and refunds are in safe hands.”
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