Payment Gateway Providers
Meeting the needs of your contact center
Smaller call
& contact centers
PCI Pal makes secure payments simple. With easy, frictionless interactions for both customers and agents, allowing you to take transactions with confidence over every channel.
Larger call
& contact centers
PCI Pal provides a secure payment solution that is globally available, easily integrated and fit for the future.
With omnichannel accessibility, you can ensure the flexibility, choice and compliance needed to deliver the best possible customer and agent experience.
Our solutions
We combine expertise and market-leading cloud technology to create a fast, seamless and safe payment experience, every time.
Over digital channels
Enabling you to take secure and frictionless payments over the full range of digital channels with a secure link.
Over the
phone
Allowing payments to be a seamless part of the interaction with customers keying or speaking.
Through IVR
self-service
By providing an intuitive, frictionless and fully automated self-service payment experience for your customers.
Secure & compliant
Leveraging our experience and patented technology to ensure every transaction is secure and PCI DSS compliant.
The unique value of working with PCI Pal
More completed transactions
By taking the payment as part of the first interaction and having the agent support the customer through the process, this results in far more payments being successfully completed.
Reduced handle time
By simplifying and streamlining the process, average handle-time is reduced and avoids the need for subsequent/repeat calls.
Improved customer experience
Customers want things to be fast and easy; by removing friction from the payment process, helping them through the steps, you improve the experience and drive greater retention.
Improved agent experience
By taking the pressure off agents to collect and enter card details, you allow them to focus on delivering the best experience; this makes their role far more rewarding.
Secure & compliant
By using a platform that is PCI DSS compliant and ensuring that no card payment details are captured or held in your systems.
Reduce transaction cost
By enabling you to leverage the payment options that reduce per transaction costs and increases conversions.
Secure, frictionless payments for hundreds of clients:
We’ve fundamentally changed the way we’re handling our customer interactions. We have a new way of taking calls which is integrated with our Salesforce system and connects payments, billed interactions and customer contact in one place. It’s much more user- friendly and suits the way our customers want to provide the information to us - it’s a far better experience for our customers.
John Woodward, Head of Service Support, Ecotricity
Benefit from our ecosystem of partnerships
We recognize that your secure payment solution works best when it seamlessly fits into your environment, that is why we have created a vast ecosystem of partnerships that include payment gateway providers, contact center platform vendors and desktop solutions.
Payment Gateway Providers- Business Communication Providers
Business Process Outsourcers
CRM Platforms
Telco & Integrators
Business Communication Providers
Business Process Outsourcers
CRM Platforms
Telco & Integrators
Benefit from our ecosystem
of partnerships
We recognize that your secure payment solution works best when it seamlessly fits into your environment, that is why we have created a vast ecosystem of partnerships that include payment gateway providers, contact center platform vendors and desktop solutions.
Transform your customer payment experience today
Whether you are looking to create a frictionless payment experience or ensure that every transaction is PCI DSS compliant, reach out to us to find out more and get a demo.
