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Transforming payments in every contact center

We enable all businesses to take secure and frictionless payments in their contact centers, and to step confidently into a more digitally diverse future.

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Our solutions

We combine expertise and market-leading cloud technology to create a fast, seamless and safe payment experience, every time.

Seamless and safe payment experiences through IVR self-service

Over digital channels

Enabling you to take secure and frictionless payments over the full range of digital channels with a secure link.

See Our Digital Solutions

Seamless and safe payment experiences over the phone - PCI Pal

Over the
phone

Allowing payments to be a seamless part of the interaction with customers keying or speaking.

See Our Voice Solutions

Seamless and safe payment experiences over digital channels - PCI Pal

Through IVR
self-service

By providing an intuitive, frictionless and fully automated self-service payment experience for your customers.

See Our IVR Solutions

Secure & compliant

Leveraging our experience and patented technology to ensure every transaction is secure and PCI DSS compliant.

Our Technology

The unique value of working with PCI Pal

More completed transactions

By taking the payment as part of the first interaction and having the agent support the customer through the process, this results in far more payments being successfully completed.

Reduced handle time

By simplifying and streamlining the process, average handle-time is reduced and avoids the need for subsequent/repeat calls.

Improved customer experience

Customers want things to be fast and easy; by removing friction from the payment process, helping them through the steps, you improve the experience and drive greater retention.

Improved agent experience

By taking the pressure off agents to collect and enter card details, you allow them to focus on delivering the best experience; this makes their role far more rewarding.

Secure & compliant

By using a platform that is PCI DSS compliant and ensuring that no card payment details are captured or held in your systems.

Reduce transaction cost

By enabling you to leverage the payment options that reduce per transaction costs and increases conversions.

Secure, frictionless payments for hundreds of clients

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Virgin - PCI Pal partner
Air Europa logo - PCI Pal partner
Trader logo - PCI Pal partner
Halfords - PCI Pal partner logo
We’ve fundamentally changed the way we’re handling our customer interactions. We have a new way of taking calls which is integrated with our Salesforce system and connects payments, billed interactions and customer contact in one place. It’s much more user- friendly and suits the way our customers want to provide the information to us - it’s a far better experience for our customers.
John Woodward, Head of Service Support, Ecotricity

Benefit from our ecosystem of partnerships

We recognize that your secure payment solution works best when it seamlessly fits into your environment, that is why we have created a vast ecosystem of partnerships that include payment gateway providers, contact center platform vendors and desktop solutions.

Payment Gateway Providers

Our Partner Eco-System Telcos Payment Mindmap

Business Communication Providers

PCI Pal Business Communication Provider Partners Infographic

Business Process Outsourcers

Business Process Outsourcers Infographic Partners

CRM Platforms

CRM Platform Partners PCI Pal

Telco & Integrators

Telecoms Logos PCI Pal partners

Benefit from our ecosystem
of partnerships

We recognize that your secure payment solution works best when it seamlessly fits into your environment, that is why we have created a vast ecosystem of partnerships that include payment gateway providers, contact center platform vendors and desktop solutions.

Transform your customer payment experience today

Whether you are looking to create a frictionless payment experience or ensure that every transaction is PCI DSS compliant, reach our to us to find out more and get a demo.

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